Claims, Analyst

AIA • Singapore, Singapore, Singapore • Posted June 09, 2026

Location Singapore, Singapore

Job Type Full time

Category Business Operations Specialists

Posted June 09, 2026

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you? Then read on.
About the Role
Supporting assigned channels by providing full claims support advisory.Responsibilities:
Process and decide on claim settlements and approve within authority limit
Ensure all enquiries are responded in a timely manner
Work closely with brokers/corporate clients/OSS on claims matters/enquiries/complaints
Liaise with healthcare providers, TPAs
Present to brokers/corporate clients on claim processes
Tracking of operational statistics for Claims reporting
Handling of exceptional claims escalated issues and appeals
Perform claims audit/review as and when assigned
Carry out task assigned by Team Lead and Head of Claims
Managing and responding for escalation cases/requests from OSS Contact Centre, Claims, and PMM team, Br...
            

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