Claims Manager
Location
Makati, National Capital Region
Job Type
Full-time
Category
business-and-financial-operations
Posted
June 18, 2026
DUTIES AND RESPONSIBILITIES:
- Supervise the assessment, validation, and settlement of insurance claims.
- Lead and mentor claims officers, ensuring productivity and adherence to service standards.
- Handle escalated client inquiries and complaints, providing empathetic and professional resolutions.
- Ensure claims handling complies with insurance regulations, internal policies, and ethical standards.
- Identify potential fraudulent claims and coordinate investigations.
- Prepare regular reports on claims performance, turnaround times, and outstanding cases.
- Recommend and implement enhancements to claims procedures for efficiency and customer satisfaction.
REQUIREMENTS:
- Bachelor’s degree in Insurance, Business Administration, Finance, or related field.
- With 3 – 5 years of experience in insurance claims, with at least 3 years in a...