Claims Operations & Process Excellence Manager | Insurance Transformation | Madrid
Location
Madrid, Community of Madrid
Job Type
Full-time
Category
Business Operations Specialists
Posted
June 09, 2026
We are partnering with a leading international insurer undergoing a significant transformation journey and looking to strengthen its Claims Operations team with a Claims Provider & Process Excellence Specialist.
This role sits at the intersection of claims operations, third-party provider management, process improvement and technology-driven transformation. The successful candidate will play a key role in optimizing the claims value chain, improving operational performance and driving innovation initiatives, including the adoption of AI and automation solutions.
Key Responsibilities
Claims Provider & Partner Management
- Manage and optimize relationships with third-party claims providers, including repair networks, assessors, legal partners and other service providers.
- Monitor provider performance through KPIs, SLAs, ...