Claims Representative
Location
West Des Moines, IA
Job Type
Full-time
Category
other-general
Posted
June 24, 2026
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.
Purpose:
A Claims Representative at Athene is responsible for researching and processing claims requests while observing contractual and regulatory guidelines. The ideal candidate is dedicated to being highly productive and is able to empathize with customers during difficult times.
Accountabilities:
+ Initiates processing of new claims, investigates and reviews pending claims, and handles outreach via calls and emails to beneficiaries regarding pending claims and outstanding requirements.
+ Recognizes potential issues with claims and refers questionable claims to Escalation-Team, Team Lead or Manager.
+ Aids in administer...
Purpose:
A Claims Representative at Athene is responsible for researching and processing claims requests while observing contractual and regulatory guidelines. The ideal candidate is dedicated to being highly productive and is able to empathize with customers during difficult times.
Accountabilities:
+ Initiates processing of new claims, investigates and reviews pending claims, and handles outreach via calls and emails to beneficiaries regarding pending claims and outstanding requirements.
+ Recognizes potential issues with claims and refers questionable claims to Escalation-Team, Team Lead or Manager.
+ Aids in administer...