Clark | Workforce Supervisor - WFM

Majorel • angeles, pampanga, Philippines • Posted June 04, 2026

Location angeles, pampanga

Job Type Full-time

Category Management & Operations

Posted June 04, 2026

Overview Join to apply for the Clark | Workforce Supervisor - WFM  role at Majorel . 
Position Summary: The Workforce Supervisor is responsible for overall management, direction, and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to meet service levels. Provides advice to management on efficient and cost-effective strategies to deliver on service level agreements. Explore and innovate solutions to make the organization a leader in customer service. Support, design, train, and innovate the solutions for the WFM team to make their job easy and efficient. 
Overall Responsibilities Follow the vision, direction, and culture of the team by managing individuals and team performance, expectations, and goals through KPIs and c...
            

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