Client Care Manager
Location
Birmingham, West Midlands (County)
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
SF Partners are supporting our high growth client in recruiting a Client Services Manager to lead their growing Client Services team.
It's a pivotal role: you'll own client communication, transaction progression, team performance and service standards, reporting to the Sales & Operations Director. You'll inherit a team of four and build from there. This is hands-on - you'll lead the team and be on the calls and emails yourself, especially when a transaction gets complicated or the news is hard.
You'll come from property, estate agency, auctions, conveyancing, financial services or customer success - somewhere client-facing, fast-moving and detail-heavy.
What you'll own
Client experience & relationships
- Lead the Client Services function and hold the line on service standards.
- Handle a high volume of client calls and emails directly - and set the standard for how the team handles theirs.
- Be the escalation point for complex enq...
It's a pivotal role: you'll own client communication, transaction progression, team performance and service standards, reporting to the Sales & Operations Director. You'll inherit a team of four and build from there. This is hands-on - you'll lead the team and be on the calls and emails yourself, especially when a transaction gets complicated or the news is hard.
You'll come from property, estate agency, auctions, conveyancing, financial services or customer success - somewhere client-facing, fast-moving and detail-heavy.
What you'll own
Client experience & relationships
- Lead the Client Services function and hold the line on service standards.
- Handle a high volume of client calls and emails directly - and set the standard for how the team handles theirs.
- Be the escalation point for complex enq...