Client Care Representative - US Member Services

Sun Life • Taguig, Metro Manila, Philippines • Posted June 04, 2026

Location Taguig, Metro Manila

Job Type Full time

Category Information and Record Clerks

Posted June 04, 2026

Job Description
 :As a US Member Support Representative, you will be responsible for handling member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up. Some inquiries will involve aspects of their group benefits plan like their eligibility, coverage and claims.
RESPONSIBILITIES:
Support and take ownership of member inquiries and requests through inbound telephone calls. Some inquiries may require research and outbound follow-up.
Effectively listen to members and determine the best course of action.
Empathetically assist the member through the claims process.
Achieve productivity, scheduled adherence and quality assurance expectations
Commit to a scheduled environment
Must be available to work overtime during the peak periods
Must be able to work during standard hours of operation…. working night shifts
Will contribute to maintain a positive, fri...
            

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