Client Case Representative - Complaints Handler
Location
manchester, england
Job Type
Full-time
Category
Management & Operations
Posted
May 20, 2026
Client Case Representative – Complaints Handler
Vanguard – Manchester, England, United Kingdom
We have an exciting opportunity for a Client case representative to join the team at Vanguard. Vanguard is committed to providing a diverse and inclusive workplace where all employees feel valued and respected.
About the Role
The Senior Associate Client Case Representative will handle and prioritise complex assigned or escalated client requests, ensuring that all inquiries are resolved within defined service levels.
Responsibilities
- Handles and prioritises complex assigned or escalated client requests. May follow up with internal partners or clients directly to resolve outstanding issues.
- Follows standardised procedures to resolve client issues. Conducts research to fulfil complex client requests and transactions.
- Identifies applicable internal partners to collaborate with to develop solutions to complex iss...