Client Delivery Manager
Location
South Africa, South Africa
Job Type
Full time
Category
Operations Specialties Managers
Posted
June 28, 2026
Overview
We are seeking an experienced Director of Client Services to oversee client success, team performance, and operational execution across a portfolio of digital marketing clients. This senior leadership role is responsible for driving client retention, ensuring high-quality service delivery, managing cross-functional teams, and supporting the strategic growth of client accounts.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for client performance, strategy, timelines, and operational matters.
- Lead client onboarding, including kickoff calls and implementation coordination.
- Conduct regular client meetings, performance reviews, and Quarterly Business Reviews (QBRs).
- Manage client retention efforts and proactively address concerns or performance issues.
Team Leadership & Operations
- ...