Client Engagement Agent Emirati

Closing date: 29/05/2026

Number of positions: 1

Recruiter name: Reem Mansoor

Reference number: 70070

Workplace Type: Mediclinic Welcare Hospital Abu Dhabi United Arab Emirates

Main purpose of job

Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet in a manner that actively promotes patient satisfaction.

Key responsibility areas

• Attend to all incoming telephone calls promptly, efficiently and in a professional manner.
• Schedule appointments according to set procedures and policies.
• Document all interactions and activities relevant to the call and use appropriate Wrap‑up code.
• Conduct all outbound calls in an efficient, effective and professional manner.
• Transfer calls correctly to the appropriate staff and/or extensions as needed and required.
• Inform an...