Client Experience and Project Delivery Lead

JOB DESCRIPTION

As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards.

- Own the customer experience completely post booking of project till the time of handover.

Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved within the committed ETAs and the projects are completed on a good note.

- Continuously coordinate with the cross functional teams such as installer teams, vendor teams, category teams, product teams etc to enable faste...