Client Experience Coach (Cebu)
Location
cebu city, central visayas
Job Type
Full-time
Category
Finance
Posted
May 29, 2026
Cebu City, Philippines | Posted on 04/21/2026
What You'll Do
- Lead and coach a team of team members to deliver outstanding, accurate, and timely work for clients.
- Build strong, proactive relationships with clients, understanding their needs and ensuring expectations are met.
- Monitor performance, provide regular feedback, co‑facilitate the team member performance review process, and support professional growth and accountability in collaboration with our Learning & Development team.
- Accurate and timely record‑keeping for both team members and clients.
- Address challenges early, working with clients to find practical, win‑win solutions, with the support of your CX Manager as required.
- Role‑model 5 ELK values and drive a culture of excellence, connection, and continuous improvement.
Requirements
- A Bachelor's degree holder.
- Strong communicator who builds trust and relatio...