Client Experience Lead - CX Strategy & Operations

A leading recruitment firm is seeking a Client Experience Specialist in Johannesburg, South Africa. This role involves developing customer experience frameworks, managing operational and cost targets, and resolving customer complaints. The ideal candidate should possess a Diploma or Degree relevant to customer service, alongside 5-7 years of experience, particularly in the financial services industry. Strong analytical and relationship management skills are essential. The position offers a chance to significantly impact client service quality.
#J-18808-Ljbffr