Client Experience Lead

Home Instead • Nottingham, England, United Kingdom • Posted June 04, 2026

Location Nottingham, England

Job Type Full-time

Category Information and Record Clerks

Posted June 04, 2026

Job Description
As a Client Experience Lead, you will be the main point of contact for allocated clients, ensuring they receive a high-quality, personalised service. You will conduct service reviews, manage and update care plans, support care professionals, and proactively address any concerns to maintain excellent client satisfaction.
Qualifications
Experience within the care sector
Supervisory or coordination experience preferred
Experience with care planning and medication (MAR charts)
Good IT skills and confidence using care systems
Additional Information
Full UK driving licence and access to a vehicle required
Participation in an on-call rota (evenings/weekends) required
Enhanced DBS check required
Opportunities for training and development

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