Client Experience Manager
We are currently seeking an experienced, dedicated, dynamic and service-focused Client Experience Manager to join our Cadogan Place store.
The Client Experience Manager plays a pivotal role in cultivating a culture of excellence within the stores — one that places both the client and the team at the heart of every moment.
This hybrid role combines two complementary missions:
Client Experience (approx. 80%) – Elevating the in-store experience through the six Hermès values and ensuring they are lived authentically by our teams.
Client Relationship Management (approx. 20%) – Supporting the store in nurturing long-term client relationships through meaningful engagement, insight, and care.
Working closely with the Store Directors and the Head Office Client Experience (CX) team, the role ensures that the store embodies a uniquely Hermès experience — refined, human, generous, and connected.
Through leadership, coaching, analysis, and st...