Client Experience Manager
Location
London, England
Job Type
Full-time
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted
June 20, 2026
We are currently seeking an experienced, dedicated, dynamic and service-focused Client Experience Manager to join our Cadogan Place store.
The Client Experience Manager plays a pivotal role in cultivating a culture of excellence within the stores - one that places both the client and the team at the heart of every moment.
This hybrid role combines two complementary missions:
* Client Experience (approx.
80%) - Elevating the in-store experience through the six Hermès values and ensuring they are lived authentically by our teams.
* Client Relationship Management (approx.
20%) - Supporting the store in nurturing long-term client relationships through meaningful engagement, insight, and care.
Working closely with the Store Directors and the Head Office Client Experience (CX) team, the role ensures that the store embodies a uniquely Hermès experience - refined, human, generous, and connected.
Through leadership, coaching,...
The Client Experience Manager plays a pivotal role in cultivating a culture of excellence within the stores - one that places both the client and the team at the heart of every moment.
This hybrid role combines two complementary missions:
* Client Experience (approx.
80%) - Elevating the in-store experience through the six Hermès values and ensuring they are lived authentically by our teams.
* Client Relationship Management (approx.
20%) - Supporting the store in nurturing long-term client relationships through meaningful engagement, insight, and care.
Working closely with the Store Directors and the Head Office Client Experience (CX) team, the role ensures that the store embodies a uniquely Hermès experience - refined, human, generous, and connected.
Through leadership, coaching,...