Client Implementation Specialist

The Implementation Specialist will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key client facing resource during the implementation process and manages the successful setup and integration of billing and payment solutions for new customers across various industries on the Mid-Markets team.

Essential Functions/ Responsibilities

• Serve as primary point of contact/driver (Project Management) for project completion with new customers through implementation.
• Establish processes/procedures to manage customer portfolio activity.
• Successfully manage low complexity projects in billing and payment solutions, ensuring timely, within scope delivery, and meeting customer expectations.
• Collaborate with cross-functional teams, vendors, and clients to ensure clear communication, issue resolution, and effective project progress.