Client Management Officer (CMO)
Location
, , philippines, , , philippines
Job Type
Full-time
Category
Human Resources
Posted
June 25, 2026
About the job Client Management Officer (CMO)
Key Responsibilities:
- Develop and execute engagement strategies to improve client satisfaction and support account retention goals.
- Analyze client profiles and usage data to design targeted initiatives that align with client needs and drive service value.
- Proactively monitor account performance and implement improvements to optimize client experience.
- Conduct regular client meetings to present performance reports, support renewal planning, and discuss potential service enhancements.
- Educate client representatives on available health programs, wellness initiatives, and support resources.
- Plan and deliver multi-channel communication campaigns to promote health awareness, preventive care, and service utilization.
- Collect and assess client feedback to identify opportunities for service improvement and innovation.
- Maintain accurate records...