Client Operations Specialist (On-site Medellín)

Do you like things to flow? You'll work alongside a leading commercial insurance technology company in the United States – a high‑volume industry where speed and precision make all the difference.

Location: On‑site, El Poblado, Medellín – Full‑time.

What You’ll Do

Client–Carrier Relay: Receive information requests from underwriters, translate them into clear language for the client, collect what's needed, and relay it back properly formatted. Follow up on client responses after 24 hours and on underwriter responses after 48 hours.

Intake Support: Complete applications for clients who need additional coverage or whose submissions require rework. Accuracy and speed are essential.

Documentation & CRM Management: Log every action—documents, communications, notes—in the CRM.

Customer Support: Monitor the inbox, respond with status updates, handle calls when needed, and flag any urgency to the tea...