Client Relations Officer

The Client Relations Officer ensures the proper setup and professional, efficient, pro-active and smooth daily operations of the Client Relations Unit and provides first-line customer service functions during the payment period, up to residential unit handover or unit acceptance.

Primary Functions:

• Provide first-line customer support during payment, turnover, and post-handover stages
• Monitor and endorse post-handover concerns to appropriate teams for timely resolution
• Develop and standardize client service processes and operations
• Ensure all key metrics are consistently met, including turnaround times, punchlist targets, and customer satisfaction
• Support special projects and initiatives, including digital tools and special procurements
• Prepare reports, insights, and action plans related to customer service and handover activities

Qualifications: