Client Relationship Analyst

08763 Citi Canada Technology Services ULC • Mississauga, Ontario, Canada • Posted June 19, 2026

Location Mississauga, Ontario

Job Type Full time

Category Business Operations Specialists

Posted June 19, 2026

The Client Relationship Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:
Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for escalations'
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory req...
            

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