Client Relationship Executive (Marken)

Job Responsibilities

• Assists CS team with significant issues and escalations from clients.
• Builds client relationships through email, phone and face to face interaction.
• Develops excellent working relationships with customer and operational functions.
• Works in a cross‑functional capacity to coordinate the activities of all Marken teams and agents to fit with customer requirements and meet network policies and processes.
• Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
• Work with clients’ logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
• Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
• Investigate incidents affecting shipments performance, working with Global Key Account teams and QC/...