Client Relationship Management Director

Job specification

• You will develop a deep understanding of the clients’ strategy, goals, and future demands, being responsible for maintaining the existing client book and ensuring that the revenues of the client portfolio grow, both in volume and in profitability.
• You will achieve this by ensuring a high standard of service delivery and identifying growth opportunities.

Target Outcome of the Role and the CRM Team

• Relationship Management
• Build excellent long‑term relationships with existing clients, maintaining regular exchange with them and advising them on how Apex can support their growth plans.
• Answer clients’ questions in a solution‑oriented manner.
• Collect regular feedback from clients and share it with the internal teams as appropriate.
• Manage, monitor and assure client satisfaction.
• Collaborate with internal teams to address customers’ needs.
• Re...