Client Relationship Manager
Location
Baltimore, MD
Job Type
Full-time
Category
other-general
Posted
June 13, 2026
Job Title: Client Relations Manager
Location: Baltimore, Maryland
Type: Contract To Hire
Contractor Work Model: Hybrid – onsite and remote
We’re looking for a Client Relationship Manager who thrives in a fast-paced, high-touch customer service environment. In this role, you’ll manage escalated service issues and serve as a key point of contact for members and brokers—especially when situations are complex, urgent, or sensitive.
Most requests come in via email, with occasional outbound calls needed to clarify details and drive resolution. Your success will come from strong claims knowledge, calm de-escalation, and end-to-end ownership.
What You’ll Be Doing
+ Resolve escalated issues related to medical claims, billing, benefits, and pharmacy (Rx)
+ Research and troubleshoot denied claims, claim status problems, EOB vs. billing discrepancies, and Rx concerns
+ Communicate clearly and professionally (email...
Location: Baltimore, Maryland
Type: Contract To Hire
Contractor Work Model: Hybrid – onsite and remote
We’re looking for a Client Relationship Manager who thrives in a fast-paced, high-touch customer service environment. In this role, you’ll manage escalated service issues and serve as a key point of contact for members and brokers—especially when situations are complex, urgent, or sensitive.
Most requests come in via email, with occasional outbound calls needed to clarify details and drive resolution. Your success will come from strong claims knowledge, calm de-escalation, and end-to-end ownership.
What You’ll Be Doing
+ Resolve escalated issues related to medical claims, billing, benefits, and pharmacy (Rx)
+ Research and troubleshoot denied claims, claim status problems, EOB vs. billing discrepancies, and Rx concerns
+ Communicate clearly and professionally (email...