Client service consultant

Stay safe online. Now more than ever it’s important to be cybersafe. See Santam’s tips to help you stay safe online. Learn more.

Santam Personal Lines Contact Centre has position available for a Client Service Consultant who will be based in Hill on Empire, Parktown t o offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment. What will make you successful in this role?

Key Responsibilities Ensuring Quality of work is 95% as required by business standard. Sales target set out by business to be achieved in line with the growth strategy. Consistent achievement of agreed productivity. Ensuring Customer satisfaction, a positive client experience in line with organisational targets. Ensuring accurate completion of broker requests through first call resolution which requires outbound calling to ensure queries are resolved timeously, as per service level agreement. Ensuring client service level agreements are met ...