Client Service Desk Lead — Data-Driven CX & Ops Improvement

A leading financial services firm in Taguig is seeking a CSD Manager to lead service delivery and operational excellence. The ideal candidate will manage performance targets, improve Contact Centre processes, and collaborate with various teams to achieve business goals. Expertise in client interactions and data analysis is crucial. This role also requires a Bachelor's degree and 5-10 years of relevant experience. The company offers a competitive environment with various employee recognition and wellness programs.
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