Client Service - Randstad

Collections Specialist – Late-Stage Recoveries

Salary: $95,000 (OTE) + super

Randstad is proud to partner with a leading Australian online small business lender to find an ambitious and enthusiastic Collections Specialist. This is a key role within a high-performing Operations Team dedicated to changing the way business owners access finance.

The Role

In this position, you will be primarily responsible for providing outstanding customer service while managing a commercial arrears portfolio with a strong customer-centric focus.

Your primary responsibilities will include:

• Managing a high volume of inbound and outbound calls to maintain high answer rates.

• Taking full accountability for a late-stage recoveries portfolio.

• Utilizing skip tracing techniques to obtain new intelligence and drive successful contact.

• Building rapport with customers to identify reasons for arrears and negot...