Client Service Representative

Working within the Client Service team, the Client Service Representative will undertake day‑to‑day client account management while delivering excellent customer service.

The responsibilities include:

• Support the Client Service team with all activities for the designated customer account to ensure Trident meets required KPI/RTP.
• Use appropriate communication channels to clarify client requirements and manage client expectations within agreed timelines.
• Reference Trident generic and customer‑specific standard working practices (SWP) to process all necessary pre‑artwork build activities using Trident/client artwork management tools.
• Produce and update tracking documents, notifying the account lead if deliverable timing becomes a concern.
• Schedule production resources where directed and release completed products in line with agreed timelines.
• Prepare quotes and invoices for client billing.
• Coach, mentor and suppo...