Client Service Specialist, Commercial Banking - Fraser Valley

Scotiabank • Langley, British Columbia, Canada • Posted March 17, 2026

Location Langley, British Columbia

Job Type Full-time

Category Information and Record Clerks

Posted March 17, 2026

Is this role right for you?
 In this role, you will:
Resolution of client inquiries educating customers on our processes and setting/managing expectations around time involved.

Delivering quality customer experiences while adhering to our SLAs and escalating as required when outside of the SLAs.

Ensuring every client experience is consistent with Scotiabank’s service standards and customer concerns are resolved quickly and efficiently, escalating to the Team Lead, Service 

Championing a customer focused culture to build and deepen relationships with clients and internal partners and leverage broader Bank relationships, systems, and knowledge.

Supporting the accurate and timely collection of information directly from clients and from various sources necessary to assess the client’s risk profile to ensure the Bank meets its regulatory and compliance requirements 

Coordinating with various departments to ensure tha...

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