Client Services and Administrative Analyst
Location
bogotá, bogotá, distrito capital
Job Type
Full-time
Category
Servicios de RR. HH.
Posted
June 19, 2026
Role Overview
We are seeking a talented individual to join our Insurance Services team at Marsh. This role will be based in Colombia (Bogota). This is a hybrid role that has a requirement of working at least three days a week in the office. Work schedule is from 10:00 am to 7:00 pm.
Key Responsibilities
- Contribute to achieving Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and business objectives.
- Ensure compliance with internal targets related to error reduction, quality checking, and processing.
- Develop and maintain productive relationships with CE/Broker and Policy Servicing teams.
- Ensure all documentation complies with Marsh Procedures, Compliance Standards, and regulatory guidelines.
- Prepare Proof of Insurance documents timely and manage workflow coordination within MMA Teams.
- Manage own queue of work to ensure timely delivery as per SLA and elevate delays or queries appr...