Client Services Associate

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
• Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
• Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
• Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
• Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
• Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
• Troubleshoot and escalate complex issues internally to ensure quick resolution.
• Stay updated on product enhancements and industry trends to provide informe...