Client services associate

Key Responsibilities

Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism. Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of Auth Bridge services. Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports. Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery. Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction. Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities. Troubleshoot and escalate complex issues internally to ensure quick resolution. Stay updated on product enhancements and industry trends to provide informed client support.

Desired Skills & Experience

1–5 years of experien...