Client Services Coordinator

We are seeking a proactive Client Services Coordinator to join our team and deliver exceptional client service across multiple channels. The ideal candidate combines strong interpersonal skills, problem-solving abilities, and a results-driven mindset. This role involves managing client inquiries, resolving issues with empathy, and ensuring seamless communication between internal teams and customers.

Key Responsibilities

• Provide outstanding customer support via email, chat, and phone, maintaining professionalism under pressure.
• Handle client inquiries, complaints, and escalations with effective conflict resolution and de-escalation techniques .
• Document client interactions in CRM systems to ensure accurate records and smooth handoffs.
• Collaborate with sales, marketing, and operations teams to improve processes and enhance customer satisfaction.
• Support product ordering, returns, and repla...