Client Services Representative - International Process - BPO

Interactive Brokers, India is looking for professionals having experience in international BPO with strong communication abilities. Job Responsibility:

Respond to retail and professional clients' inquiries via inbound calls, email, and online chat

Obtain a thorough knowledge of products offered by IB on various global exchanges

Assist clients with opening and funding accounts

Show clients how to use different features of the Trader Workstation

Explain margin requirements to clients

Investigate trade issues and order executions

Knowledge of securities regulations impact on customers

Qualifications:

Experience: 2+ years of Client services experience in the International BPO industry

Education: University degree (Bachelors) required

High level of MS Excel skills required

Language skills: Fluent English

Good quantitative/analytical skills

Excellent oral/written communication s...