Client Services - Security and Login Assistance Representative (SecOps-SLS)

Interactive Brokers • Hong Kong, Kowloon, Hong Kong • Posted June 11, 2026

Location Hong Kong, Kowloon

Job Type Full-time

Category Information and Record Clerks

Posted June 11, 2026

Responsibilities
 :Handling client inquiries about IBKR's security system via phone, tickets and chat
Problem management with a focus on security protocols and practices
Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
Qualification:
Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
Experience with Windows and/or macOS and basic office applications
Experience and knowledge of Android/iOS smartphone operating systems
Fluency in Cantonese and English (knowing Mandarin is a plus) 
Company Benefits & Perks
Competitive Salary, annual performance-based bonus and stock grant
Excellent health and welfare benefits, including medical, dental, specialist and in-pati...
            

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