Client Services Team Lead
Location
Richmond, VA
Job Type
Full-time
Category
other-general
Posted
June 13, 2026
**_To be eligible for this position, you must reside in the same country where the job is located._**
**Job Overview**
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
**Essential Functions**
+ Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
+ Assists team members to build, establish, and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
+ Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
+ Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expandin...
**Job Overview**
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
**Essential Functions**
+ Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
+ Assists team members to build, establish, and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.
+ Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
+ Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expandin...