Client Success Associate
Location
antipolo, rizal
Job Type
Full-time
Category
Management & Operations
Posted
June 11, 2026
About Job
?DUTIES AND RESPONSIBILITIES:??
- Responsible for?client’s?relationship?and account management at the mid-levels of the client’s organization, primarily the levels below the top HR.??
- As the “face to the client”,?responsible for?maintaining?constant communication channels with?client?and?conduct?regular operations reviews with clients’ SME.???
- Responsible for overall quality of output for all clients (timeliness, accuracy) and effective?issues?resolution (turnaround time, quality of problem solving and root cause analysis).??
- Responsible for measuring operational results and ensuring compliance with customer SLAs so that there are no revenue reductions due to penalties and rebates.??
- Help generate?additional?revenue streams thru process efficiency, change requests and upsells??
- Share HR best practices?to?clients as needed.??
- Monitors regularly?the?HRIS?maintenance ticketing tool and ...