Client Success Manager - Remote, Full Time

Fully Remote — LATAMFull-time40 hours per week, Monday to Friday Remote (LATAM) (South Africa)We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks.Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.The Client Success Director is responsible for leading and scaling the company's Client Success function, with full ownership over post-placement delivery, client retention, account expansion, and overall client experience.You will manage a team of Client Success Managers and Talent Success Managers while directly owning escalations, retention strategy, and revenue durability.The role is both strategic and hands‐on, requiring strong judgment, proactive problem‐solving, and a high bar for service quality.You will directly influence client retention, revenue stability, and long‐term account growth by ensuring a consistently ...