Client Support Analyst 2 (Kelowna)

Job Function

The Client Support Representative II (CSR II) serves as a primary point of contact for customers utilizing Custom Health’s applications and services. This role is responsible for delivering high-quality technical and customer support by providing product guidance, troubleshooting issues, and ensuring timely resolution of user concerns. The CSR II supports a diverse group of stakeholders, including application users, healthcare partners, pharmacies, and patients. This role requires the ability to clearly communicate technical information to both technical and non-technical audiences while maintaining a professional and customer-focused approach. When issues extend beyond the CSR II’s scope, such as those requiring advanced troubleshooting or access to backend systems, the CSR II coordinates closely with CSR III team members or Application Support Specialists to ensure efficient resolution. Additionally, the CSR II handles escalated patient and application iss...