Client Support Representative
Location
monterrey, nuevo león
Job Type
Full-time
Category
Asistencia
Posted
June 01, 2026
Overview
SWIVEL is seeking an individual to provide internal and external customer service support, including relationship management and daily interaction with financial institutions.
Responsibilities
- Provide support to financial institutions for escalated or time‑sensitive issues and assist with questions regarding reports.
- Handle support line, assist with procedures, inquiries, and problem resolution, and provide training.
- Perform time‑sensitive ECM reconciliation for clients.
- Resolve inbound and make outbound service calls regarding Auto Pilot product inquiries and problems.
- Service complex calls, questions, or problems from Auto Pilot clients and SWIVEL users.
- Refer unique, highly complex problems to appropriate resources to resolve system‑related defects.
- Create internal management reports and assist with special projects as needed.
Qualifications
- Some college pre...