Client Support Specialist
Location
bogotá, bogotá, d.c.
Job Type
Full-time
Category
Other-General
Posted
June 05, 2026
Client Support Specialist
Bogotá, Bogota, Colombia
Hybrid
Your Mission
A Client Support Specialist is a friendly, diligent, and tech-savvy professional with availability during business hours. Client Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry.
Key Responsibilities
- Shifts: 8:00AM-6:00PM EST, 11:00AM-8PM EST
- Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support-center environment which adheres to scheduled shifts, procedures, metrics, and departmental goals.
- Answer inbound customer service and technical support calls from our customers.
- Leverage documentation and support resources to perform with precision.
- Rely on professionalism and tact to resolve occasion...