Clio Customer Success Operations Manager
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
May 25, 2026
Drive success at Clio as a Customer Success Operations Manager in Vancouver or remote across Canada. Play a vital role in shaping customer onboarding strategies that increase operational efficiency.
In this pivotal role for Clio's Revenue Operations Team, you will enhance Customer Success processes by streamlining onboarding and professional services. Collaborate with cross-functional partners to identify and remove friction points within the customer lifecycle, ensuring high standards are maintained from project initiation to delivery and payment collection.
Key Responsibilities:
• Design frameworks to improve customer onboarding experiences
• Create operational models for professional service delivery
• Lead initiatives to boost project execution and effectiveness
• Collaborate on defining technical solutions for customer success
• Facilitate visibility across teams to fix operational gaps
Requirements:
• 8+ years in Customer Success Operations role
• Ex...
In this pivotal role for Clio's Revenue Operations Team, you will enhance Customer Success processes by streamlining onboarding and professional services. Collaborate with cross-functional partners to identify and remove friction points within the customer lifecycle, ensuring high standards are maintained from project initiation to delivery and payment collection.
Key Responsibilities:
• Design frameworks to improve customer onboarding experiences
• Create operational models for professional service delivery
• Lead initiatives to boost project execution and effectiveness
• Collaborate on defining technical solutions for customer success
• Facilitate visibility across teams to fix operational gaps
Requirements:
• 8+ years in Customer Success Operations role
• Ex...