Cloud Support Engineer
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 01, 2026
Experience
8+ years in Cloud Operations (SRE); good to have 2+ years hands‑on with Citrix.
Networking operations.
- Good scripting in PowerShell or Bash for log parsing, alert triage, and simple automation.
- Strong runbook discipline - ability to execute SOPs accurately without deviation.
- Good Understanding of latency, and quality metrics.
- Good understanding of ITSM tools Knowledge and PagerDuty alerting.
- App configuration and common auth-failure troubleshooting.
- Good verbal and written English communication for shift handover and stakeholder updates.
MUST HAVE
- Good to have: Citrix DaaS (Cloud) or CVAD (on‑prem/hybrid) administration - VDA lifecycle.
- Good to have: Citrix Director and Monitor dashboards - proactive fault identification and triage.
- Good to have: Understanding of HDX/ICA protocol.
- Exposure to any ITSM‑adjacent tooling: PagerDut...