Collection Executive

About the Role: We are hiring dynamic and customer-focused professionals for an International Voice Process Collections role. The position involves handling US-based customers, ensuring timely collections while maintaining a high standard of customer experience.

Key Responsibilities: - Handle inbound and outbound collection calls for US customers

- Follow up on overdue accounts and ensure timely recovery

- Negotiate and set up payment plans

- Resolve customer queries effectively

- Maintain accurate records of interactions and transactions

- Ensure compliance with company policies and quality standards

- Deliver excellent customer service to enhance retention

- Work in a pilot batch (US shift) environment

Eligibility Criteria :- Experience: 1 – 6 years (Collections / International BPO / Customer Service preferred)

Location: - Powai (Mumbai)