Collection Specialist

Collect payments on overdue accounts and locate debtors to make collection arrangements.

• Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
• Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
• Receives payments over the phone via Credit Card or Check.
• Document customer accounts in an accurate and timely manner.
• Sending letters, statements, payment histories
• Handling customer complaints and resolution paper work
• Maintain and achieve monthly goals given.
• Able to react to change productively and handle other tasks as assigned.

• Call center/collections experience
• FDCPA and State Regulations
• Excellent analytical and communication skills. Good grammar, voice and diction.