Collections Associate

The Collections Associate is responsible for managing delinquent accounts, negotiating repayment solutions, and ensuring compliance with policies and regulatory standards. This role supports the collections function of the organization by minimizing bad debts and improving recovery rates.

Functions and Responsibilities

• Monitor and manage overdue accounts.
• Initiate contact with customers via calls, emails, and SMS to recover outstanding balances.
• Negotiate and document payment arrangements aligned with company policies.
• Resolve billing disputes and coordinate with customer service and technical teams.
• Escalate unresolved accounts to legal or third‑party collection agencies when necessary.
• Maintain accurate and up‑to‑date records of collection activities.
• Prepare and submit regular reports on collection performance and delinquency trends.
• Coordinate with outsourced collection agents to ens...