Collections Service Delivery Manager

Cactus Search is proud to be partnering with a well‑known, highly respected organisation within a regulated environment to recruit a Collections Service Delivery Manager.

This is a fantastic opportunity for an experienced operational leader to take ownership of a large, multi‑site function and play a key role in driving performance, transformation, and customer outcomes.

Hybrid (2 days in office – South West UK)

£55,000 – £65,000 + car allowance + bonus + excellent benefits

You’ll lead a sizeable operation across internal teams and UK‑based partners, ensuring collections activity is efficient, compliant, and customer‑focused. This is a highly visible role with real influence across operations, strategy, and transformation.

Key Responsibilities

• Lead, inspire, and develop a large, diverse operational team
• Own collections performance, KPIs, and service delivery outcomes
• Drive continuous impro...