Command Center Analyst

Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of **Command Center Analyst**Our Contact Centers today are working with more and more technologies to help assist our customers.As a result, there is a need to help support the Contact Centers with the technology while liaising with the IT Technical Teams who support these technologies.The Command Centre Assistant Manager will provide support to the Contact Centers for operational management of staffing - to ensure efficient utilization of call cent...