Communications Agent (Front Office)

Job Description

Are you someone who thrives on connecting with people? Do you stay friendly, approachable, and calm, even when the pace picks up? If so, this could be the perfect role for you.

At Pullman Auckland, we’re looking for a Part Time Communications Agent. With one foot in the Pullman ecosystem, and another firmly in listening to guest needs, you will be the control centre for the guest experience. We’re after someone who listens attentively, notices the little things, and approaches every task with confidence and a can‑do spirit.

Responsibilities

• Coordinate all inbound phone calls within the hotel
• Have excellent communication skills and the ability to multitask and remain calm under pressure
• A good phone manner is a must as you will be the main point of contact for all incoming inquiries in the hotel
• This role also assists the wider front office team with reservations and group preparations, so flex...