Community Operations Manager
Location
dubai, dubai
Job Type
Full-time
Category
Other-General
Posted
June 06, 2026
Lead strategic communication initiatives, engaging and connecting with our community. Drive impactful campaigns, manage social
The Community Operations Manager would be expected to shape the future of a contact centre operation, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Web/Live/What’s up/Telegram Chat, Video, Social, Correspondence.
The Community Operations Manager will ensure that customers receive a friendly, professional and consistently high quality service helping to resolve various queries.
Responsabilities- The role includes line responsibility for all third, second, or first line contact center teams (in-house and outsource) providing ongoing customer service, and specific service teams as well as the planning and forecasting team;
- Manage the day to day performance of the Contact Centre Operations to deliver a best in cl...